Here's what some of our previous customers have to say!
A letter sent to Mr. Steve Carlisle, President of General Motors December 4th, 2017
Dear Mr. Carlisle,
My name is John Webber, I am 86 years old and I have been driving GM cars all my life. I'm presently driving a Cadillac CTS. For your information Old Mill Cadiallc is the best dealership, I have had good fortune of being associated with. Old Mill service consultants are polite, make me feel like I am important and a valued customer. They take excellent care of my automobile, from start to finish.
My entire experience at Old Mill was stellar. The employees with whom I interacted were courteous and professional throughout. My salesman, Manjodh Singh, was knowledgeable and went above and beyond to ensure that I would end up with a vehicle that I would be happy with, as opposed to selling me the one that would been more beneficial to the Dealership. The business manager, Matt Becker, was a breath of fresh air. No nonsense and no high pressure sales for unnecessary add-ons. As an added bonus, I was able to meet the Service Manager, Husyen, who was extremely attentive and immediately spotted some scuffs on a couple of the rims, which he agreed to replace free of charge. My congratulations to the Owner/Manager at Old Mill for putting together such a friendly and professional team.
I must say that I was absolutely blown away by the customer service at Old Mill. The second I walked through the door I was greeted with the highest degree of respect and hospitality. I was assisted by Jamil Kadri who provided me with top notch service and support every step of the way. His kindness, charisma and confidence made buying my first car a pleasurable experience. The honesty and positive attitude was incredibly reassuring. Old Mill's exceptional service levels will have me returning without question - Thank you Jamil.
My recent interaction with the Old Mill Service team was very positive. The employees I interacted with were very personable, courteous and professional. LESTER in particular, made the experience as painless as possible, listing the many service options available to me while my car was in the shop and arranging a rental for me while my Buick Regal 2.0T had a recall repaired. I can honestly rate their level of service as 5 star.
I love my Cadillac I purchase from this dealer early last year. The service department is fantastic, Lester the service advisor always takes care of my cars needs. I don't know much about cars but feel comfortable brining my car here knowing their not doing anything unnecessary. Lester is pleasant to deal with and has a very calm and reassuring attitude. I like that servicing my vehicle here. I live in Durham and continue to drive here because of the great service. Thanks guys for all your great work.
-Toronto Boat life
We recently bought a used vehicle from Old Mill and had a great experience. Our salesman, Paris M. is great to deal with and made sure the whole process went smoothly.
Huseyin gave me great customer service when I got my first oil change and new set of windshield wipers. He is very friendly and professional. I will definitely be back for future automotive work because of him.
I have been buying my automobile from Jim for many years. He is honest, fair and easy to deal with. He makes sure that he understands your needs before making any recommendations. This makes finding and purchasing the right automobile easy. While Old Mill is a great dealership, the main reason I deal there is Jim.
i met Huseyin Baybars the very first time I took my car to Old Mill Cadillac. From that moment on, when dealing with Huseyin, he has gone "above and beyond" to assist me in any way that he can! In addition, every other staff member that I have met at the dealership have always been very respectful and caring with respect to my needs and the care of my car. However, I do try and see that I know Huseyin's schedule so that he is there when I come into the dealership. If, for some reason, he is not available, I know another staff member will be available. In conclusion, if I could, I would give Huseyin and Old Mill Cadillac TEN OR MORE GOLD STARS each!